"The International Air Transport Association (IATA) urged aviation stakeholders to develop and use information technology (IT) to drive improvements in the passenger experience. “We must always remember that we fly people and cargo, not planes. So our mindset has to be oriented to view things from the perspective of the customer in all that we do—including how we design, integrate and implement IT systems,” said Tony Tyler, IATA’s Director General and CEO.
Speaking at the Air Transport IT Summit jointly hosted by SITA and Airline Business magazine, Tyler identified three areas where through working together and guided by global standards, opportunities exist to use IT to provide a better passenger experience. “In doing so, we will deliver greater value in commercial aviation’s second century,” said Tyler.
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